Privacy Policy
Effective Date: 21/09/2025
At LJ Carpets Ltd, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website www.ljcarpetsltd.co.uk (the "Site") and use our services, including carpet supply and installation services.
By using our website, you agree to the practices outlined in this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at contact@ljcarpetsltd.co.uk
1. Information We Collect
We may collect the following types of personal information when you visit our Site, request a quote, or schedule services:
Personal Identification Information: Name, email address, phone number, mailing address
Billing and Payment Information: Credit card details or other payment information (processed securely through third-party payment processors)
Service-related Information: Details of the carpet supply and installation services you request, including property information for estimates
Site Usage Information: Information about your interaction with our Site, such as IP address, browser type, device type, and pages visited (via cookies and similar technologies)
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: To fulfill your requests for carpet supply and installation, including providing quotes, scheduling installations, and delivering customer support.
To Process Transactions: To handle payments and billing related to your services.
To Improve Our Website and Services: To analyze how our Site is used, identify issues, and enhance user experience.
To Communicate with You: To send you updates regarding your service request, order status, promotions, or important information related to your services.
To Comply with Legal Obligations: To meet any legal, regulatory, or contractual obligations.
3. How We Protect Your Information
We take reasonable steps to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. We implement technical, administrative, and physical security measures, including encryption of sensitive data.
However, please be aware that no method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
4. Sharing Your Information
We may share your information with third-party service providers only when necessary to carry out services on our behalf, such as:
Payment processors
Delivery and installation contractors
IT service providers
We ensure that any third-party provider we use is compliant with applicable data protection laws and has adequate security measures in place to protect your information.
We will not sell, rent, or lease your personal information to third parties for their marketing purposes without your consent.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our Site. Cookies are small data files stored on your device that help us recognize your preferences, understand how you interact with our Site, and provide relevant content or ads.
You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain parts of the Site.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Update: You may access and update your personal information by contacting us directly.
Opt-Out: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions in the email or contacting us.
Delete or Limit Use: You may request the deletion of your personal information or limit its use, subject to applicable legal requirements.
To exercise your rights, please contact us at [contact email or phone number].
7. Third-Party Links
Our Site may contain links to third-party websites or services. This Privacy Policy applies only to information collected on our Site and does not cover external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:
LJ Carpets Ltd
07950115902
contact@ljcarpetsltd.co.uk
By using our website and services, you acknowledge that you have read and understand this Privacy Policy.